Buy with Confidence

• Our name and address, this can be found here.
• Description of the item: this is on our website. If you need more information before you buy, please ask.
• Price, including VAT. This will be stated clearly on our website.
• Information on our Delivery policy can be found here.
• For promotions we will highlight how long the offer or the price will remain valid.

Policy on Conflict Diamonds

We are aware of the situation regarding "Conflict Diamonds" and are fully complying with the directions that our industry has put in place to prevent this trade. We are gratified that all countries with significant involvement in the Diamond Trade and the leading industry associations have cooperated in creating a global system to combat the traffic in conflict diamonds.

Our commitment to hallmarking

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour.

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.

Jamieson & Carry is registered with the Edinburgh Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

For articles that are below the UK Hallmarking Act’s mandatory weight for hallmarking, Jamieson & Carry operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

Find out what a hallmark looks like here and below.

Payment

We accept payments for the credit & debit cards mentioned below & up to and including £10,000 total in a single transaction. Permitted cards include: Mastercard, Visa, Switch, Solo, Visa Debit and Maestro.

For amounts above £10,000 we would encourage a visit to our showroom in Aberdeen. For further details, please do not hesitate to contact us on 01224 641219, or email [email protected].

Substitutions

We can supply you with a substitute if what you have ordered isn't available. We will always advise you before doing this to check that this is acceptable to you.

If we are to do this, we will meet the cost of returning the goods, if you decide that you do not want them.

Complaints

Jamieson & Carry is dedicated to providing excellent customer service. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.

As a customer of ours, you are entitled to make a complaint to us. Below you can access our Customer Complaints Policy which outlines our policy and procedures for the handling of verbal and written complaints.

Customer Complaints Policy

Guarantees and After-Sales Services

We are here to help with any after-sales enquiries you may have. We have highly-qualified craftspeople on-site and access to some of the country's best workshops. Please contact us on 01224 641219, email [email protected], or visit us in-store.

Cancellation of Order

In the unlikely event that you are unhappy with your online purchase, please return it to us in its original condition within 14 days. We are happy to exchange the item, or we will issue a full refund for the price you paid for the item (exclusions apply). *

Faulty goods returned after a 30 day period will be subject to the manufacturer’s warranty and action will be taken to repair, replace, or refund in full the item as quickly as is possible. This policy conforms to the Consumer Rights Act 2015 and does not affect your statutory rights.

To return your item to us, please contact us on 01224 641219 or email [email protected]

Please send any returns to:
Jamieson & Carry, 142 Union Street, Aberdeen, AB10 1GF

Please allow up to 7 working days for us to process a return, if you have any further questions please contact us on 01224 641219 or email [email protected]

*Please note you are unable to return goods made to your specifications. This includes an item that has been altered to a specific finger or wrist-size or if the goods are clearly personalised.

General information and advice for all our customers can be found on the Consumer Advice Knowledge Centre.